Terms of use

Booking Policy / Release of Liability / Medical condition declaration /minor participation

All trips and activities we guide in the mountains, or on rock climbing terrain carry a degree of risk, while we are excellent risk managers, not all risks can foreseen or controlled. All participants must read, understand, and sign a Release of Liability, Waiver of Claims, Assumption of Risk and Indemnity Agreement prior to your trip or course. By signing this agreement you accept these potential risks and waiver certain legal rights. Those under the age of 19 years must have a parent or legal guardian co-sign their waiver.

Medical conditions that may affect your or other participants’ safety must be declared during the reservation process. The participation of any person in any program is always subject to the discretion of OneLife Adventures and its guides.

Cancellation Policies - weather / conditions - insufficient numbers

Cancellation Policy – Flexible Case-by-Case Basis

I prefer not to have a fixed cancellation policy. I understand unexpected circumstances can arise, and I aim to be as fair and flexible as possible. As you can imagine, each trip is complex and different and has different third-party booking terms. Although most of my accommodation, transport and other pre-booked third-party services are booked and paid for well in advance. Firstly, I work with the cancelee and the group to see if you/the group can find a replacement from within your own circles. Failing that, I use my contacts and client list to try and fill the position. This has worked well in the past.  If we can’t find anyone to fill your position, you will be required to pay your share of the fixed pre-booked costs of the trip. 

All cancellation requests must be sent to will@onelife-adventures.com in writing.

Cancellations due to environmental conditions & weather

We cannot control environmental or weather conditions, stated trip or course objectives may be affected by such conditions. Course and trip objectives may need to be altered or revised. Our overarching decision factor is the safety of you, our guests and our guides. OneLife Adventure and their guides have the right to cancel a trip or course due to any conditions that they think may affect the safety of our guests and guides.

In the case of cancellations due to environmental conditions & weather, Onelife Adventures will work with the parties affected to find an alternate date. In the case that a guest cannot find an alternative date a full refund will be submitted. If guests have concerns about environmental or weather conditions, they are encouraged to bring up their concerns, prior to or during a trip or course.

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Cancelling Due to Insufficient participant Number

‍Many courses and trips require a minimum number of participants to run, if these minimum numbers are not reached, Onelife Adventures has the right to cancel the offering. If Onelife Adventures cancels because of a lack of insufficient number we will work with the affected party to provide a date that works. In the case that no date will work for both parties a full refund will be submitted.

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Evacuation due to medical or injury policy‍

While evacuations due to medical or injuries are rare, they can happen. All costs incurred & associated with a client injury or medical evacuation are the responsibility of that client. Evacuation insurance specific to the activity is recommended. All public rescues that receive a Provincial Emergency Program (PEP) number are paid by the province if you are a British Columbian resident. Although evacuations in the backcountry can be highly time-sensitive and local helicopter resources may be used on short notice and without a PEP number, leaving the guest to foot the bill.

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